T&Cs

Devon Shorebased is a Royal Yachting Association (The RYA) Recognised Training Centre. The Client (also referred to as the Student) is the person(s) named on the booking form. PROVISION OF COURSES Course Attendance – All Royal Yachting Association (The RYA) courses provided by Devon Shorebased are approved by The RYA and follow the guidance & syllabus specified by the RYA.  Attendance on a course does not mean the automatic issue of a certificate. The issue of certificates (or licence in respect of SRC VHF) is dependent on the student attaining a satisfactory standard for that course. All material supplied by Devon Shorebased as part of a course remains the property of Devon Shorebased until payment in full is received from the client. DATES OF COURSES Devon Shorebased will endeavour to provide the courses booked by clients on the dates booked and agreed. Dates Changed by Devon Shorebased – Should dates need to be changed then Devon Shorebased will suggest new dates to the Client. If the Client is unable to attend on the new dates then the Client will be entitled to a full refund. Dates Changed by the Client – If the Client cannot attend on the dates booked and confirmed by Devon Shorebased and new dates cannot be agreed then Devon Shorebased reserves the right to retain any & all money paid by the Client (see Cancellations below). PAYMENT   50% deposit is required at the time of booking. Full payment is due fourteen days before the course start date. Payment can be made electronically, in cash or by cheque made Payable to Devon Shorebased . COURSE CANCELLATION (See also Provision of Courses above) Course cancelled by Devon Shorebased: Devon Shorebased will refund in full all money paid by the client in respect of that course. Course cancelled by Client One month before course start date – full refund. Fourteen days before course start date – 50% refund of moneys paid. Less than fourteen days before course start date 0% refund. COMPLAINTS Should a Student have a complaint regarding the services provided by Devon Shorebased then the  student should in the first instance make there grievance known as soon as possible to the course instructor. If this is not possible or the response is unsatisfactory then the student should contact the Devon Shorebased office on 01626 852681. If the outcome is still unsatisfactory then Students can contact the RYA on 023 8060 4100.